Legal

Cancellation Policy

We understand plans change. Here's everything you need to know about cancellations, charges, and refunds before you decide.

Last Updated
May 11, 2026
1

General Rules

These rules apply to all bookings made through TravelWithPro, regardless of trip type, destination, or Host.

  • Cancellation charges are computed on a per booking basis — not per person.
  • Cancellation charges are calculated based on the trip/service start date & time, not the date you request cancellation.
  • For group bookings, cancellation of individual seats is not allowed. The entire booking must be cancelled.
  • Bookings cannot be cancelled after the scheduled start time of the trip has passed.
No post-departure cancellations. Once your trip has departed, cancellation requests will not be accepted and no refund will be issued.
2

Cancellation Charge Schedule

The earlier you cancel, the lower the charge. Charges are calculated as a percentage of the total booking amount and escalate as the trip date approaches.

Cancellation Time Before TripCancellation Charge
More than a Week (168 hrs+)
20% of booking amount
144 – 167.59 hrs (up to 1 week)
40% of booking amount
120 – 143.59 hrs (6 days)
60% of booking amount
96 – 119.59 hrs (5 days)
80% of booking amount
72 – 95.59 hrs (4 days)
90% of booking amount
0 – 71.59 hrs (3 days or less)
100% — No refund
How to read this table: Count the hours between right now and your trip's scheduled start time. Find your window above — that percentage is deducted from your total booking amount as the cancellation charge. The remainder is your refund.
3

Calculate Your Refund

Enter your booking amount and trip start date to estimate your refund if you cancel today. This is an estimate — actual amounts may vary based on gateway fees.

Refund Estimator
Based on current cancellation policy · indicative only
Enter your booking amount and trip date above to see your estimate.
4

Cancellations by Organiser or TravelWithPro

If a trip is cancelled by the Host or TravelWithPro — due to insufficient bookings, weather, safety concerns, government restrictions, or unforeseen circumstances — you are entitled to a 100% refund of the amount paid.

Rescheduling: In some cases, instead of a refund, TravelWithPro may offer to transfer your booking to a rescheduled date at no additional charge. You may accept or decline this option.
Note: Even in organiser-cancelled trips, Payment Gateway processing charges (if any) remain non-refundable as they are charged by the payment provider, not TravelWithPro.
5

Payment Gateway Charges

Payment gateway charges and transaction fees are levied by our payment provider (Razorpay) and are not refundable under any circumstances — including in cases of organiser-initiated cancellations.

These fees are typically a small percentage of the transaction amount and are deducted before your refund is processed. The exact amount will be reflected in your cancellation confirmation.

6

Group Bookings

For group bookings made under a single booking ID:

  • Cancellation of individual seats within a group booking is not permitted.
  • The entire booking must be cancelled as one unit.
  • Partial refunds for individual passengers within a group will not be processed.
  • If one person in a group cannot attend, we recommend exploring the option of a replacement traveller in their place — contact us to facilitate this.
Tip: Before cancelling a group booking, contact us at hello@travelwithpro.com. We may be able to help with transfers, replacements, or rescheduling options.
7

Refund Process & Timelines

Once a cancellation is confirmed, refunds are processed to the original payment method used at the time of booking.

  • Refund initiation typically takes 3–5 business days after cancellation confirmation.
  • Credit to your account depends on your bank or card provider — usually 5–10 business days after initiation.
  • UPI refunds are typically faster — often within 1–3 business days.
  • You will receive an email confirmation once the refund is initiated.
Disputes: If you believe the cancellation charge applied is incorrect, contact us within 7 days of receiving the cancellation confirmation. We will review and respond within 3 business days.
8

Contact Us

Before cancelling, we always recommend reaching out — we may be able to reschedule your booking, find a replacement traveller, or offer other solutions that work better for you.

TravelWithPro Support
Cancellation requests typically processed within 24–48 hours
By booking, you accept this policy.

By completing a booking on TravelWithPro, you acknowledge that you have read and agreed to this Cancellation Policy. The charges described above will apply in the event of a user-initiated cancellation.